www.infoproficiency.com.au CASE STUDY SNAPSHOT Customer Department of Fire and Emergency Services (DFES) Industry WA State Government Overview Implementation of RM8 allowed DFES to capture critical information more effectively and efficiently than previously. Objectives To allow DFES to gather and record information from multiple sources efficiently and effectively Services Provided Training and implementation of RM8 Department of Fire and Emergency Services (DFES) Immediate Capture of Paper Records During Disasters The Client As Western Australia’s leading hazard management agency, the Department of Fire and Emergency Services (DFES) (formerly the Fire and Emergency Services Authority of WA) performs a critical role c

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