Delivering scalable solutions for customer experience management
Delivering scalable solutions for customer experience management
3 PagesCapgemini helped a leading North American oil and gas tech firm build a scalable, reliable application landscape using ADMnext solutions. The initiative improved customer experience by optimizing Salesforce operations, accelerating ticket resolution by 60%, and reducing incidents by 10%. Key features included barcode scanning to save 60 hours daily, CPQ tools for pricing accuracy, and GenAI integration via Azure to enhance case resolution. The project also improved global rollout readiness, security, and agility, with a unified DevOps model that enabled real-time monitoring, app optimization, and reduced manual support by 15%.
