Delivering on Promises with a Culture of Resilience Case StudySouthern Glazer’s Wine & Spirits is the world’s preeminent distributor of wine and spirits, with operations in 44 U.S. states, the District of Columbia, and Canada. Thousands of people in the wine and spirits industry depend on Southern Glazer’s ability to deliver every day. The company maintains over 200 locations and distributes products to small and large stores, bars, restaurants, hotels, and other licensed outlets where alcoholic beverages are responsibly sold or served. As an essential business, Southern Glazer’s needed to build a centralized view of its distributed operations in order to engage executive leadership in the development of a comprehensive continuity of operations plan. Above all, they needed t

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