AT A GLANCE Delivering Customer Success with a Single Source of Truth Scaling Services to a Growing Customer Base When you’re experiencing more than 87% annual growth, you’d better have a data-informed plan in place for ensuring customer success. That’s the challenge SendGrid, a provider of cloud-based email delivery services for transactional email management, faced after 3 years of explosive growth. Launched in 2009 as a TechStars graduate

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