Delivering an exceptional patient portal experience Arkansas Physician Management, Inc. (APMI) is a management services organization that supports small physician practices with practice management, electronic health record (EHR) services, reporting, training, regulatory attestations and more. APMI recognized the value of engaging patients in their own care and implemented its first portal in 2010, then experienced a period of rapid growth after switching to FollowMyHealth in 2014. By adding FollowMyHealth Level One Patient Support in 2015, APMI has saved time and money, while increasing staff and patient satisfaction. APMI’s patient portal journey began in 2010, and its first portal was limited to appointment requests and payments. The organization didn’t proactively promote

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