Challenge defacto.call center & dialog is a leading provider of telemarketing and contact centre services, specialising in brand communication and the establishment and development of good customer relationships. The company has centres in Erlangen, Nuremberg, and Amberg, Germany and Istanbul, Turkey. A total of 650 agents communicate for defacto.call center & dialog customers in 15 languages by phone, fax, email, chat, and in social netw

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