page 1 DEAKIN UNIVERSITY ACHIEVES NETWORK VISIBILITY AND SERVICE IMPROVEMENT Deakin University is partway into a major service improvement initiative that is driving network visibility and process maturity across its four campuses. One component of the phased initiative is monitoring service improvement, and resulted in the deployment of several SolarWinds tools in 2014. The use of those tools is now being expanded. The Problem Network program leader Daniel Cleary said the impetus to improve network monitoring came when other IT teams and end users found problems before the network operations team did. “We were frequently discovering incidents from complaints,” Cleary said. “Other teams were noticing things going wrong before we did or our customers noticed that we were having inc

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