UAEU achieves greater visibility of operations and automation

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United Arab Emirates University (UAEU) improved its IT operations by implementing ServiceNow IT Service Management (ITSM), which enhanced visibility and automation. This shift from manual processes allowed UAEU to manage 6,000 end-point devices and focus on core tasks, resulting in a 7.72% increase in user satisfaction and a 95.8% completion rate for customer satisfaction surveys. The move to ITSM streamlined workflows and reduced the time needed for IT support tasks.

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UAEU achieves greater visibility of operations and automation

UAEU achieves greater visibility of operations and automation

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