CASE STUDY: ARS Situation ARS®/Rescue Rooter® are headquartered in Memphis Tennessee and provide cooling, heating, and plumbing services with a knowledgeable team of trained specialists. ARS’s Regional Call Centers take calls for 70 businesses across the United States. Their call center agents generate a work order and problem details and then processes them to local dispatchers. The dispatchers schedule the technicians to the customer home or business sites. After the work is completed, the technician takes payment either by check or credit card. The technician calls into dispatcher with payment detail and to close the work order. ARS Dispatchers use the Chase Paymentech Virtual Terminal to process the payments real time while the technician is at the customer site o

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