Bus i nes s s i t ua t i on Need f or a n a ut oma t ed s y s t em f or i nc i dent da t a c ol l ec t i on, v a l i da t i on, a nd enha nc ement Bui l d a dv a nc ed r epor t i ng c a pa bi l i t i es a nd met r i c s c a l c ul a t i on I nt er f a c e wi t h t he Ti c k et i ng a nd Topol ogy Ma na gement S y s t em t o pul l r ea l - t i me da t a S ol ut i on Des i gned a nd i mpl ement ed a n Or a c l e ba s ed r epor t i ng a ppl i c

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