Customer Charakteristic CP is an universal insurance company offering a wide range of life or other insurances in its 700 sales points. It maintains the top position in the Czech market and is also the financially stron- gest of the Czech insurance companies. It provi- des services to individuals, small and big compa- nies. The primary goal is to keep the leadning position and increase the profit. Situation, Training Needs To reach its goals specified in the company cha- racteristic CP focuses on increasing of the pro- ductivity of its business network, making the inner processes more effective and the client ser- vices more sound. This all requires quality human resource management. Before eLearning implementation CP operated an integral employee training solution of all lays including fu

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