CASE STUDY / Page 1 CASE STUDY As a leading data center provider to just under 1,000 customers globally—including 175 of the Fortune 1000— CyrusOne is known for its excellent customer service, enduring customer relationships and high customer satisfaction levels, with 30 data centers across the United States, Europe and Asia. Ensuring that CyrusOne’s internal users enjoy the same level of satisfaction with their application performance as its external users was a chief priority for Steve Aichelmann, senior director of IT infrastructure, when he joined the company more than two years ago. At the time, there was a team of only three tasked with managing the expectations of 500 users, plus contractors and visitors accessing public WiFi. With limited visibility into a growing portfo

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