CUSTOMER SUCCESS STORY Fairmont San Jose used the Cvent Competitive Set Dashboard to get answers about their group business – and drive significant growth in key segments. +200% Awarded RFP Value (2016-2018) +138% Awarded RFPs (2016-2018)INTRODUCTION Questions and Answers The business of hospitality invariably comes down to questions, the kind that drive to deep and actionable ideas to be used in creating an unforgettable experience — a better process, or shared value. Questions that strengthen the connection between venue, planner, and customer. Think about it: Without a persistent commitment to ask, discover and build, great things would never be built — or problems solved. Innovation and Luxury It’s that kind of thinking that drives the team at Fairmont San Jose. In

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