Customer service that connects goDeskless is the tool you need to create real customer service and mine the customer experience gap. Consumers distrust customer service goDeskless software let's you triage complaints based on customers' social influence. You minimize your bad press, then maximize your good by giving attention to your most influential customers. Benefits Mine The Gap Current customer service is becoming irrelevant. Companies use a "forcing function" by only offering customer service on their own terms - by voice on the phone or a computer-based interface. Consumers, however, spend most of their time on their smartphone and use it for everything but voice communication. A poor customer experience means consumers turn to social media to register their disappointment

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