Case Study

Customer Service Improvements Despite Climate Extremes

Customer Service Improvements Despite Climate Extremes

How to provide efficient customer service under extreme conditions? The Alaska Village Electric Cooperative (AVEC) covers the largest geographical area of any electric cooperative in the world. It has 54 member villages that span from Kivalina in the far north to Old Harbor on Kodiak Island in the far south, from Gambell on St. Lawrence Island in the west to Minto in the east. Of the 54 member villages, only Minto is accessible by road

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