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Customer Satisfaction Quadruples At Virgin Atlantic

Customer Satisfaction Quadruples At Virgin Atlantic

Capital Capture
Pages 2 Pages

Customer satisfaCtion quadruples at Virgin a tlantiC Data processing speeds reduce by 80% as this multinational airline introduces an automated forms capture solution, gaining access to customer feedback from around the globe in just 36 hours. Highlights • Automatic data capture solution introduced • Data entry costs eliminated • Faster availability of performance data • Four-fold increase in customer compliments • Customer complaints redu

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