White Paper As the healthcare industry transitions to value-based reimbursement, patients are more financially responsible for their health. As part of this increased responsibility, today’s consumers want providers to deliver more retail-like experiences—and they are willing to shop around until they find the best value. They also want providers to help them better understand their healthcare expenses and options. Yet right now, an overwhelming majority of patients are underwhelmed with the financial education providers share. Donna Reddy VP - Financial Clearance, Change Healthcare Donna has 30+ years of healthcare revenue cycle experience and is responsible for product management and operations for Change Healthcare’s Financial Clearance Services business. Curbing Patient F

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