Case Study

CTG Optimizes Hospital for Special Surgery Epic Service Desk, Resulting in Improved Patient Portal Experience

CTG Optimizes Hospital for Special Surgery Epic Service Desk, Resulting in Improved Patient Portal Experience

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www.ctg.com CTG Optimizes Hospital for Special Surgery Epic Service Desk, Resulting in Improved Patient Portal Experience Case Study The Client Hospital for Special Surgery (HSS), founded in 1863 and located in New York City, is the world’s leading academic medical center focused on musculoskeletal health. HSS is nationally ranked No. 1 in orthopedics and No. 3 in rheumatology by U.S. News & World Report (2018-19), and performs more hip surgeries and knee replacements than any other hospital. More than 32,000 surgical procedures are performed annually at HSS, and their surgeons perform an average of 365 surgeries per year. With a main campus in New York City, HSS has facilities in New Jersey, Connecticut, and in the Long Island and Westchester County regions of New York State. T

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