CSAA Insurance Group, a AAA insurer, offers automobile, homeowners, and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, CSAA is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. CHALLENGE: Lack of visibility into security metrics and controls The security organization at CSAA Insurance Group set strengthening controls and reducing risk as top priorities. For Chief Information Security Officer Marlys Rodgers, that meant quantifying the organization’s security posture and its improvement over time. Rodgers wanted to focus on projects that would best reduce the frequency and impact of security incidents

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