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Large Insurer Improves Communication And Changes Culture With Crucial Conversations Training

Large Insurer Improves Communication And Changes Culture With Crucial Conversations Training

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C ASE STUD Y Large Insurer Improves Communication and Changes Culture with Crucial Conversations ® Training ThE ChALLEngE William Greenwald leads an internal enterprise-wide consulting division within Hu- mana Inc., a Fortune 73 company. As part of his leadership scope, one of his re- sponsibilities includes talking to hundreds of companies and executives to determine what the best of the best are doing to be successful, and then bringing th

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