Customer Challenges • Maintain focus on offering high-end guest experience • Balance energy efficiency with room comfort • Prevent unscheduled HVAC repairs The Perfect Balance of Comfort and Energy Efficiency Even New York City’s most successful hotels remain susceptible to the challenges brought on by the rising cost of energy. In fact, hospitality leaders often face an additional challenge in meeting--or exceeding--the high standards of guests. With an EcoSmart solution in place, early estimates predicted that the Crowne Plaza Times Square might save significantly on annual utility costs. Still, concerns about room comfort and guest perception initially precluded the Crowne Plaza from installing an energy management solution. To allow guests to provide feedback on Telkonet’s Ec

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