Overview Credito Emiliano S.p.A. (Credem) is ranked as the 18th largest bank in Italy by total assets. The bank has several divisions, including retail bank- ing, corporate banking, and private banking. Challenge Banks such as Credem demand that IT sup- ports key business objectives, maximizes customer satisfaction, and meets all forms of governance and compliance requirements, especially in this highly regulated industry. To achieve this, IT must offer the highest levels of application quality; and this means a rigorous, comprehensive and security-conscious testing and QA infrastructure. But how can IT deliver business value through application quality, while it has to respect data privacy rules and work within the constraints of its infrastructure? Ernesto Centrella, T es

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