Overview Credito Emiliano S.p.A. (Credem) is ranked as the 18th largest bank in Italy by total assets. The bank has several divisions, including retail bank- ing, corporate banking, and private banking. Challenge Banks such as Credem demand that IT sup- ports key business objectives, maximizes customer satisfaction, and meets all forms of governance and compliance requirements, especially in this highly regulated industry. T o achieve this, IT must offer the highest levels of application quality; and this means a rigorous, comprehensive and security-conscious test- ing and QA infrastructure. But how can IT de- liver business value through application quality, while it has to respect data privacy rules and work within the constraints of its infrastructure? Ernesto Centrella, T

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