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Credit union saves money and streamlines voice and connectivity with BCM One

Credit union saves money and streamlines voice and connectivity with BCM One

BCM One
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A regional credit union with 25 rural branches relied on an expensive legacy PBX system and struggled with costly PRIs, required dedicated circuits, limited contact center capabilities, and unreliable internet from multiple providers. BCM One migrated them to Microsoft Teams with 25 voice channels, delivered 35 BYOC contact center channels, and upgraded all branches with dual DIA and broadband circuits supported by proactive monitoring. The solution saved over $25,000 monthly, doubled bandwidth, reduced downtime risk, and simplified vendor management to a single provider.

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