CREDIT UNION CASE STUDY: LENDING 360 LOAN ORIGINATION SYSTEM La Capitol FCU Dramatically Improves Speed and Efficiency of Loan Decisions, Enhances Member Engagement and Increases Overall Loan Activity with Lending 360THE CHALLENGE: Reduce time and improve LOS workflow. La Capitol Federal Credit Union operated on a Loan Origination System (LOS) that was time-consuming, expensive, and inefficient in managing day-to-day tasks, such as emailing documents to members or the flexibility to change rules without an added fee. It became apparent to La Capitol that in order to provide a better member experience and ultimately, a more streamlined process for their staff, they needed to implement a system that could offer immediate changes in the form of processing loans and managing

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