A major insurance organization with operations in North America was rapidly growing its business in other continents. Its challenges included lack of procedural standardization across regions; manual processes for premium collection, invoicing, matching, and reconciliation; lack of integration and automation; disparate broker payment systems and collection channels; fragmented visibility and access to customer data; long manual turnarounds for receivables matching and reconciliations; keeping pace with global growth and new lines of businesses. Throughout the expansion, the insurer wanted to improve its credit control processes to: OUR APPROACH First, we assembled members from our finance, IT, and enhancement teams with deep, functional understanding and experience in credit control,

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