Case Study

Credit Cards

Credit Cards

Pages 2 Pages

Qualfon started providing services for the world’s largest issuer of Visa and MasterCard credit cards in June 2007. After an extensive search for a BPO partner, Qualfon was selected and quickly grew the account from 75 inbound sales agents to over 1,100 agents supporting a variety of programs, including the following: ? Inbound and outbound sales, including consultative sales ? Customer retention and loyalty programs ? Activation

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