2018 CASE STUDY BUSINESS TRANSFORMATION “To remain financially viable, we needed to attract and retain customers by delivering more innovative, personalised servicing. We had to quickly transform to a very lean operation, to redirect our resourcing from tech support to frontline staff.” Heather Hollingworth Executive Leader, Business Performance, breakthru A national not-for-profit organisation, breakthru is committed to empowering people to create their own futures. Its individualised services enable thousands of people every year to address mental health, disability or physical health issues, long-term unemployment, education goals and homelessness. breakthru’s core values of respect, collaboration, excellence and integrity also reflect in its selection of business

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