CASE STUDY 2018 Campus wide device management at Macquarie University THE CHALLENGE MQU’s Central IT manages the IT support for the Faculty of Medicine and Health Sciences as well as the majority of University administrative areas such as HR, Marketing, Student Services and the Office of the Vice Chancellor. It had limited visibility into the hardware and software assets across the other Faculties in the University however, where much of the deployment of software and patches was manual, and reporting capabilities limited. The complex support network of IT teams linked to each Faculty were operating an array of different toolsets and processes. The MDD project team was set up to develop a common, centralised device management platform for the range of Windows 7/8/10, macOS

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