C A SE STUD Y THE CHALLENGE Founded in 1950, Dickey Rural Networks (DRN) is an incumbent local exchange carrier (ILEC) that operates 26 exchanges in rural North Dakota and two in South Dakota. Despite reaching an all-time high in voice minutes and access lines in 2004, DRN’s leadership could see that the future of the business was vulnerable due to a variety of emerging factors: An aging network infrastructure: Many of its copper access lin

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