Case Study
Creating a Holistic Platform for Change from an End-to-End Business Perspective
Enabling Process Excellence. ™ CASE STUDY 1 “What’s important is how we develop that elusive layer between strategic planning and information technology from an end-to- end business perspective. Initially, we had to remove siloed technology issues from the discus- sion, focus on core principles of business process management, and develop a series of imperatives to start the company on its process journey. iGrafx software was instrum