CASE STUDY: Cape Peninsula University of Technology www.ivanti.com CPUT Realizes Success Using Ivanti for Business Service Management Profile: South Africa’s only university of technology in the Western Cape, and the largest university in the region. Industry: Higher education Website: www.cput.ac.za Solutions: Ivanti ® Service Manager, powered by HEAT Benefits: ? Strong support for self service to speed incident reports and requests for service in CPUT’s environment. ? Automation increases the chance of CPUT’s business-process success ? Enabled CPUT to improve ITSM reporting for auditing purposes ? Enhanced mobile platform capabilities improved workflows allowing CPUT to save time Cape Peninsula University of Technology (CPUT) hosts 34,000 students, em

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