Countywide Emergency Call Center CASE STUDY | PUBLIC SAFETY Challenge A countywide emergency 9-1-1 call center was staffed by a single person at a time to handle various types of emergency calls, including police, fire, and accidents. The center was responsible for sorting calls, sending out the appropriate response team, and communicating with the response team about the situation as well as any obstacles that would impede them from reaching the caller (such as traffic jams or weather-related problems). Information had to be front-and-center and easy to track. Solution By connecting computers in sets of four monitors, and then connecting the Freedom, Black Box techs demonstrated how managing a large amount of incoming information could be as simple as using a keyboard/mouse to acc

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