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County department increases automation and productivity by adding automatic alerts for support calls with Microsoft Dynamics® CRM Workflows

County department increases automation and productivity by adding automatic alerts for support calls with Microsoft Dynamics® CRM Workflows

RSM US
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Case Study: Burlington County Burlington County is the largest county in New Jersey covering 827 square miles. It consists of 40 municipalities, three cities and 31 townships. Background Burlington County’s Department of Information Technology wanted to replace an existing CRM system to provide more automation and customization that they could manage themselves. It was equally important that the change would not lock them into one versio

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CRM (Customer Relationship Management)

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