F l e x i b l e I I n n o v a t i v e I R e s p o n s i v e I C u s t o m e r f o c u s e d County Council Unified Communications Case Study Situation Situation A large disparate county council was undertaking an authority wide transformation programme aimed at: ? Migrating from legacy TDM systems to Voice over IP based platform in order to consolidate voice and data traffic on a single IP Wide Area Network. ? Mitigating the risk associated with the existing telephony infrastructure reaching its ‘end of life’ date. ? Rationalising offices and desks to reduce real estate costs. ? Implementing flexible working across office, home and mobile environments for efficiency improvements. ? Harnessing advanced technology to empower a customer focused work force.

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