F l e x i b l e I I n n o v a t i v e I R e s p o n s i v e I C u s t o m e r f o c u s e d Central Goverment Case Study Situation Situation A high profile Central Government Department had a requirement to replace an ageing legacy IT and Communications infrastructure with a directive from all senior stakeholders to implement an innovative COTS based solution which would transform the way that the user base communicated for both internal and external communication. The project was therefore stood up to deliver the following: ? Rationalisation of telephony services and connectivity. ? Implementation of a resilient service to ensure service continuity operating on a confidential network. ? Increase of user flexibility and functionality (e.g. log in anywhere,

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