Objective This client, a US-based ISP , was looking to consolidate its disparate vendor support solutions and realize cost savings in the process. The solution needed to address both the company’s business to business (B2B) and business to consumer (B2C) markets for their variety of Internet solutions, including dial-up, DSL, satellite, cable and Voice over IP (VoIP). The HGS Difference Our Solution Through the consolidation exercise and HGS’s

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