The system is very flexible and allows our tenants to set-up separate arrears and rent payments e.g. weekly/fortnightly on a date that suits them – so they can tie in their collection date with when they receive their housing benefit. This allows them to easily clear their account if they have outstanding debit. This flexibility has led to an overall flattening of our arrears. Since using allpay’s Direct Debit service, our arrears have reduced

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