masergy.com Copyright ©2019 Masergy. All rights reserved. Distance learning higher education programs provide access to high-quality education for students regardless of their location. But, limitations in technology can make the experience frustrating when compared to a traditional classroom environment. A part of the Samuel Curtis Johnson Graduate School of Management, Cornell-Queen’s Executive MBA Program (CQEMBA) was using Integrated Services Digital Network (ISDN) to deliver video conferencing for classes held three Saturdays per month from Cornell’s broadcast studio to multiple boardroom locations throughout North America. Since the program was being delivered over this legacy technology, qualified technical support was difficult to find — especially on weekends when the sc

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