HVAC distributor achieves eAdoption success Corken Steel 91% ePRESENTMENT Achieved ZERO CUSTOMERS LOST during transition 31% INCREASE In electronic payments THE CHALLENGE Based in Florence, Kentucky, the Corken Steel Products Company has served customers by distributing heating, air conditioning, refrigeration and roofing products since 1955. Corken’s mission to “provide customers with better service than they’ll find anywhere, anytime” has helped them keep their commitment to customers. Rob Richardson, credit Manager at Corken Steel, understood that their A/R methods weren’t living up to the company mission. Manually printing invoices was time consuming, required a fulltime employee, lacked tracking options and didn’t give any flexibility for customers who preferred email

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