Customer Success Story: Online Self-Service Takes Flight at Copa Airlines THE SOLUTION Customers increasingly prefer online self-service over phone, email, or chat. Using the [24]7 Virtual Agent solution, Copa now provides 24x7 online access to self-service options, yet still maintains that personal touch! Ask Ana COPA’s RESULTS Questions Asked Online with Ask Ana 50% 47% 42% 35% Online customer self-service interactions with Ask An

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