The Challenge There was a time when charts and other patient records were completely paper based. The thousands upon thousands of records grew into millions and became incredibly burdensome to the physical footprint of PennState Health’s facilities. Managing all this paper required arduous processes and extensive manual labor resulting in expensive overhead and ongoing training costs for new employees. There was also a major disconnect with the electronic medical record (EMR) system which had been implemented in PennState Health’s physician clinics. The new system was there, but the records were still paper based offering limited visibility and time wasted in retrieving patient records. The Solution The organization knew it had reached a point where documents needed to convert

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