WHO WE WORKED WITH A North American financial services firm with millions of online and mobile customers and assets totaling over $800 billion. WHAT THE COMPANY NEEDED To transform contact-center operations, convert data into insights for better decision-making, and identify every opportunity to improve the customer experience. HOW WE HELPED We built a center of excellence (CoE) and upgraded the firm to make it analytics-driven — creating not only real business impact but a roadmap for continuous improvements. WHAT THE COMPANY GOT Savings of $10 million, plus a return on investment that was 15 times that of the outlay. CASE STUDY Converting data into insights at a financial services firm . . . . . .and producing $10 million in cost savings, to bootA prominent financial services f

Join for free to read