Case Study
Convergint identified that the TSA was using wrong-way tripline analytics
The client, a major commercial airline based in Seattle, has approximately 15,000 employees, operates over 800 flights daily, and is the largest departure and arrival airline operating at SeaTac International Airport. Deplaning areas at SeaTac International airport consist of an exterior door which is access-controlled, alarmed, and monitored by the Port of Seattle (POS). During the deplaning process, a gate agent must disarm the alarmed doors to allow for passengers to enter the terminal. The process had the airline arming and disarming the doors several time throughout the day, while simultaneously staffing the podiums. The financial burden was approximately $16,000 per month to have a dedicated agent monitor the doors during the operational hours of 4:00 AM to midnight. The airline task