London Borough of Hammersmith and Fulham When The London Borough of Hammersmith and Fulham were tasked with improving the concierge systems for 5 estates and reducing concierge operational costs at the same time, ISM were approached. Some of the estates were being looked after by one concierge, others by several. Over a 4 month period, ISM installed their patented Genesys security control room management system and their Ultimate intercom and door entry system. Ultimate was engineered so that the existing door entry hardware could be used and routed through the client’s own internal network. This not only kept costs down signicantly, it proved to be an environmentally responsible initiative by eliminating the need for construction work. The project which was accomplished on time and to

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