Case Study

Construction Company Increases Adoption & Satisfaction by 10x

Construction Company Increases Adoption & Satisfaction by 10x

Pages 1 Pages

Products Industry Construction Profile Vulcan Materials Company is the nation’s largest producer of construction aggregates—primarily crushed stone, sand and gravel. Company Size 10,000 Employees Location Birmingham, AL Construction Company Increases Adoption & Satisfaction by 10x T H E C H A L L E N G E §? No portal or online technology to facilitate customer requests (billing, invoicing, tickets, or orders) §? Key competitors are offering more online self-services tools §? Inefficient manual processes for client communication, with hundreds of emails being sent internally & externally §? Tens of millions of data records across multiple legacy systems §? Any solution would be required to meet stringent security and audit r

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