Case Study

Connectivity drives customer service

Connectivity drives customer service

Pages 2 Pages

A family business since 1939, the Connolly Motor Group has kept up with the times by using the Three network to connect with customers and colleagues across the west of Ireland. It employs over 200 people on eight sites in Galway, Mayo and Sligo, making it the west’s largest motor group. A heavy user of mobiles, the company has contracts with Three for over 60 users. It also uses the 3Communicate bulk text messaging service. Some of the company’s sales team work remotely, so their smartphones are effectively their offices. They use their devices to email staff and contact customers. Many give their direct mobile numbers to customers after a sale. “It’s essential to have that personal touch with the customer – and to know that you can get hold of key people in the business,” e

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