BACKGROUND With a clear market entry strategy, a well-conceived Operating Model, and experienced project teams ready to implement change on the ground, Friends Provident were all geared up to push the button on their German market expansion plans. What they needed first though, was clarity on how to link their high- level plans to the tangible, lower-level deliverables required for project delivery (system requirements, out-sourcing contracts, staff working practices, etc). ALTUS ENGAGEMENT Making the connection between business ideas and operational reality is precisely where Altus add most value with our engineering approach to business architecture. What Friends Provident needed were clear logical models to define and govern the work of the projects in line with the oper

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