Find out more www.altus.co.uk +44 (0)1225 438020 enquiries@altus.co.uk Case Study: AEGON: Operational Efficiency: More for Less KEY METRICS • 2 Million Customers • 4,000 St aff • £60Bn A UM BACKGROUND As one of the largest insurers in Europe AEGON is continually looking for ways to make its scale count. In recent times the focus in the UK has moved to efficiency with a concerted attempt to tackle some of the duplication and inconsistency that often creeps into large organisations over time. AEGON UK set out a clear vision of what it wanted to achieve placing process alignment, automation and a joined-up view of the customer experience at the heart of its plans. Rather than jump straight to automation, as so often happens, AEGON realized that they first needed a reliable way

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