Connected cars: the aftersales opportunity CONNECTED CARS How technology is driving new aftersales opportunities for OEMs and dealers2 Connected cars: the aftersales opportunity DRIVING CHANGE How connected cars are revolutionising the aftersales market 3 MINE OF INFORMATION Capturing data and building capability 7 STREAMING ANALYTICS How leveraging predictive analytics to spot trends and events will add value for OEMs and customers 8 OPTIMISING THE SERVICE PROCESS Connected data empowers a more efficient and richer digital service lifecycle for your customers 10 SEEKING SATISFACTION Insights for customer growth and retention 12 ON THE RIGHT TRACK Safety and on-the-road diagnostics 13 ESSENTIAL INTEGRATION Integrating with the parts and service technolo

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